Shipping Policy
At Indigo luxe we are committed to providing our clients with the best service possible! Your order will be processed within 48 hours of payment. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.
INCORRECT SHIPPING INFORMATION
If a package is returned to indigo luxe due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Idonia luxe is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES
Indigo luxe is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, idonia luxe will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.