FAQs

Frequently Asked Questions

Are your units ready to wear straight out of the box?

At indigo luxe, your unit is your hair! As you would normally care for your hair to optimize its final look, your unit deserves the same. Depending on the style you customized, you may want to curl, wrap, or straighten your unit. All HD lace should be tinted to match your scalp color (information on how to do this is located on each wig page) and lace cut to match your preferred hairline. If you treat your unit like a wig, it will look like a wig; if you treat your unit like your hair, it will look like your hair!

What colors and lace types do you offer?

Indigo luxe offers Swiss lace and HD Lace in transparent, light, and medium. You may learn more about each by visiting our Hair Library and Guide.

What does the inside of the wig cap look like and what is the difference?

Your cap construction will depend on the hair type, texture, density, and lace you select. Our experts ensure that the cap construction used will best ensure a secure and comfortable fit, while promoting a smooth clean appearance.

How is the length measured?

Our hair is measured from the nape down. For example, if a bob until is 10 inches you will measure from your nape 10 inches down to see where it will land on you. Please note that textured hair is measured in its stretched state.

What does density mean, and what should I choose?

Density is the volume of hair added to the cap. A lower density provides a finer and thin look, while a higher density offers volume and fullness. You may visit our Hair Library and Guide to learn more.

What cap size am I?

HOW TO MEASURE MY CAP SIZE

Majority of our clients are a size medium cap. Small is recommended for petite heads and/or those with hair loss. All caps have adjustable straps to tightened as needed if you want extra security.

We recommend that you measure your circumference to best identify your size.

*Please Contact Us if you require a size not offered in our cap size options.

Do you bleach the knots, offer baby hairs, and create natural hairline?

idonia luxe hair is virgin, however we do offer the service to bleach your knots if desired. HD lace does not require this technique. Bleaching your unit will compromise the strength of the lace and promote hair sheading. Depending on the style you customize, the unit will come with baby hairs and a natural customized hairline.

What is the piece of lace at the front?

The lace at the front should be cut just before the hairline when you are ready to wear the unit. You want to make it look as natural as possible, so you do not want to cut it blunt. Many stylists recommend the use of an eyebrow razor. If you are not comfortable doing this yourself, many hair salons provide this service.

Will my insurance cover my wig?

Certain medical conditions may qualify for reimbursement from your health insurance provider. Please visit our Insurance Reimbursement page for more information.

How does Shipping work?

Your order will be processed within 48 hours of payment. Your hair solution is custom made per your specifications, so please understand that it will take longer to develop your order then “ready to ship” providers. Please visit our Shipping policy for detailed information.

Do you have payment plans?

idonia luxe does not offer a payment plan, however payment methods such as PayPal provides such services to qualified clients. Please visit PayPal for more information.

What is your Return Policy?

Indigo luxe is committed to client satisfaction. All hair solutions are customized, so our company does not accept returns, however, if there is an issue or error on our behalf; we will ensure the matter is promptly rectified. Please send us your concern via our Contact Us page.

We urge all clients to do their research and visit our Hair Library and Guide prior to making any purchases. You want to make sure you are committing to the style, look and fit that best meets your hair needs.

How can I contact you?

Please visit our Contact Us page, all inquiries are addressed in a timely manner.